Making an appointment
Different health professionals deal with different problems and roles are changing. Many problems previously dealt with by a doctor are now dealt with by highly qualified nurses. Routine checks on blood pressure, diabetes, asthma & bronchitis, heart disease and diabetes are carried out by such nurses. Other problems may also be better dealt with by nursing staff or by health care assistants. If you are unsure who can best deal with your problem our reception staff will be happy to advise.
Due to health & safety we are had to change the Open Access clinics. We will be having same day appointments for ONE condition only.
These appointments will be released at 8am every day. The appointments will be bookable and these can be booked online, by telephone or face to face at reception.
For easy access we suggest you check online before contacting the practice as the telephones may be busy. If you require a login, please speak with reception.
This is to enable the practice to provide a more appropriate way of handling requests for same day appointments.
It would be very useful when you contact the surgery if you could give the receptionist brief details of the problem.
When you are phoned back the doctor/receptionist will either:
Deal with the problem over the phone.
Write a prescription for you to collect from the surgery.
Ask you to come down to the surgery to see the doctor or the nurse the same day.
Make a routine appointment for you to see a doctor or nurse
Arrange a home visit.
Routine appointments can be booked up to 4 weeks in advance with any of our GPs at either of our surgeries hopefully on a day and at a time to suit you. Appointments can be made by phone during opening hours or on-line.
Specialist Clinic Appointments
We offer a range of more specialised clinics including minor surgery, joint injections, contraception and sexual health, level 2 diabetes and most of the doctors have an area of speciality. These appointments are booked for you by our practitioners should they deem this to be appropriate.
If you wish to ask the doctor or nurse something but do not need to see them face-to-face then please ring and leave your number and details with the receptionist. Most calls will be returned the within 5 working days
Many patients queries can be dealt with by email without the need to see a doctor . Please email us on B83012.firstname.lastname@example.org This service should not be used for urgent enquiries as we cannot guarentee a response time.
Prescriptions should be ordered by using the on -line service or handing your prescription request in at reception.